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How ide bet Keeps Your Account Secure

When you open an account with us, your personal data and payment information are protected by industry-standard encryption and regular security audits.

Data encrypted end-to-endDANA, OVO, GoPay and QRIS payments verifiedYour withdrawal history stays on file
ide bet How ide bet Keeps Your Account Secure
REACH US ANYTIME

Contact Our Privacy Team

If you have questions about how we handle your data, want to request a copy of your information, or need to update your account details, our privacy team is here to help.

Live Chat Open the chat widget in your lobby and ask for the privacy team. Available during platform hours to answer questions about your account data.
Email Send formal data requests to [email protected]. Include your account email and the specific information you need.
Account Settings Log in, go to Settings > Privacy & Data, and request a copy of your personal information or ask us to update your details.
HOW WE PROTECT IT

Our Privacy and Security Practices

Every deposit you make through DANA, OVO, GoPay or QRIS is encrypted before we store your payment token.

Data Encryption

All personal and payment data transmitted between your device and our servers uses AES-256 encryption, the same standard banks use.

Payment Token Security

DANA, OVO, GoPay and QRIS payment references are stored as encrypted tokens, not raw card or bank details. Only our payment processor can decode them.

Withdrawal Verification

Every withdrawal is matched against your registered identity and payment method before processing. Mismatches trigger manual review.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember your language. No third-party tracking cookies on ide bet.

Data Retention

Account data is kept for seven years after closure, where local law permits, to comply with financial and fraud-prevention requirements.

Access Requests

You can request a full copy of your personal data, ask us to correct it, or request deletion through your account settings or privacy email.

Privacy Policy Questions Answered

Players in Medan, Semarang and across Indonesia often ask how their account information stays safe and what rights they have over their data. Below are the questions we hear most, and clear answers about how our privacy practices work.

No. We never ask for or store your payment app password. DANA, OVO, GoPay and QRIS authenticate you directly; we only receive a token confirming the transaction succeeded. Your passwords stay between you and your payment provider.

We keep withdrawal history for seven years after your account closes, where local law permits. This helps us verify past transactions if a dispute arises and supports anti-fraud checks. You can view your withdrawal history in your account at any time.

Yes. Log into your account, go to Settings > Privacy & Data, and select 'Download My Data'. We'll prepare a file with your name, email, phone, account history and payment records, then email it within five business days.

Your account is marked as closed, but records remain on file for seven years to comply with financial law and fraud prevention. You can request deletion of certain fields through [email protected], subject to legal retention requirements.

No. ide bet does not sell your data. We share information only with payment processors (DANA, OVO, GoPay, QRIS), our hosting provider, and authorities where local law requires it. You control who can contact you via your account settings.

We use session cookies to keep you logged in and preference cookies to remember your language. We do not use tracking cookies or share cookie data with advertisers. You can clear them anytime from your browser settings.

Contact our support team immediately through live chat or [email protected]. We will verify your identity, lock your account and help you change your password. If unauthorized withdrawals occurred, we'll review them and escalate to your payment provider.